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  • Horrible customer service. My boyfriend and I purchased some chairs two weeks ago, and today they were on sale for significantly less...so we wanted to price match the chairs...but we were told that they will not do so (because of their policies) - which is TOTALLY fine. We understood that. So then we asked if we could physically return the chairs...and then purchase them again at the sale price...and they said "yes, you can do that, that's fine".. Next day, we brought the chairs in, but forgot the receipt.. so we had to drive all the way home to get the receipt, but before that, i made sure to ask again that we were able to return them and re-purchase them at the sale price (so that we don't make the trip for nothing). Two separate employees said yes again. SO WE GOT THE CHAIRS....pushed them into the store thru thick snow and in the freezing cold...only to be told "no... we can't do that...sorry". We argued for a good 15 minutes..asked to see the manager but the manager wasn't in. We understand if it is their policy to not allow people to physically return and re-purchase at a sale price...but don't tell us that we can and then have us go through all the trouble of hauling the chairs into the store and then rejecting us within 30 minutes on the same day. SO FRUSTRATED. We do not live close to the store either...so it was super annoying. Never going back again.
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