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  • Horrible experience. Full on predatory company! This company was sent out from my home warranty co. I was assured by their reception staff that the appointment I made would end with them replacing my water heater that blew up on me, because as I told them: I have a toddler that always needs a bath when I bring her home from day care. Well, the tech got there as we were pulling up and was very nice. We looked at the water heater and he agreed it needed to be replaced. Him: Only thing is, we won't be able to get to it till Monday Me: That seems strange since I was assured that y'all would be able to do it today. Him: Hmm. Well the HW company is closed and we need authorization from them to replace it. Me: Well, they aren't closed and it needs to be replaced. I was told you'd be able to get it done today. If you can't, why are you here? Him: Well we CAN do it today... If you have a credit card with $1200 on it we can get it done and then Old Republic will pay you back. Me: It's time for you to go. See, Old Republic only repays at their discounted rate. $250. So I would have been left holding the bag for the $950 difference and they KNEW that. They tried to take advantage of a Dad worried about bathing his daughter because they would get a higher price point for the service than the one the home warranty company pays them. So rather than let me get someone else who will actually do the repair for the price they agreed upon with the home warranty company, they tried to take advantage of my situation and rip me off. Never ever ever ever do business with them. I'll be talking to my Old Republic Home Protection contact tomorrow to have them removed from the list of contractors they source through. Hope it was worth it!
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