Horrible service. Seriously one of the worst customer service experiences I have had in years. The nail technician, Kayla (she did not introduce herself; I had to ask her for her name) behaved more like a juvenile delinquent doing community service than a spa employee. She arrived late and did not apologize to me or even say hello. She clearly hates her job. A word of advice: if you hate dealing with the public, do the public a favour and don't work in the service industry! She hardly spoke during the whole appointment; she just muttered under her breath when she wanted me to move. After the appointment, my nails looked fine but I was appalled by her awful attitude. Stay away from this place and spend your money elsewhere (where you will be treated with dignity and respect)!