My wife's job requires that she travels internationally a few times per month. We have used Henderson cab to get to the airport for many years now. Their policy is that if you prearrange for the ride they will pick you up within a 1/2 hour plus or minus of the arranged time (Basically a 1 hour window). More often than not they have historically arrived 1/2 hour past the requested pick up time (which is acceptable). The last time we arranged for a pick up they were ridiculously late. We 1st called at the pick up time and were told they were 15 minutes away. Then after 15 minutes we called again, and they said they were 15 minutes away. Then we called again 15 minutes later and they said that they were 5 minutes away. 15 minutes later we called again, this time they told us that there was a big car accident at Serene and Eastern and that the driver was stuck in traffic. We asked how much longer it would take and were told that they didn't know. We mentioned that we should have tried Uber and the dispatcher asked us if we wanted to cancel the ride and call Uber. At this point, it was too late to call anyone else. We waited 10 more minutes, and then I decided to drive my wife to the airport (even though i can't stand the terminal traffic at the airport). As we were headed to the airport we saw a Henderson taxi racing up 7 Hills drive. When we passed the intersection of Serene and Eastern we observed no accident or traffic congestion whatsoever. This week, for the 1st time ever we used Uber. We did not prearrange the trip. We simply opened the app and saw a available ride that was 9 minutes away. 9 minutes later a new Audio SUV arrived with a well dressed and courteous driver. The trip to the airport cost $17 (no tip required) as opposed to the $37 + 18% tip that we normally pay Henderson Taxi. We will never utilize Henderson Taxi again!