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  • Our experience at this bowling alley was mixed - the pizza and waitress were great, but the management had severe shortcomings. Just as a background, our group loves experiencing new activities and new locations across the entire spectrum of international travel, fancy dining, stamina sports, down to bare down-to-earth deals. While we don't mind spending a few hundred dollars for a single meal, we do mind it when a vendor does not uphold their promise - it's the principle of the thing - otherwise, what's to stop vendors to perpetually bait and switch? We made a reservation for 7 people at this bowling alley to make use of a coupon that promised unlimited bowling and unlimited pizza for $11.95. The fine-print stated that this price might vary by location. So when we made the reservation, we asked them if they would honor the $11.95 price, and they confirmed that they would. We called a second time to verify the price (since some on the group might have agreed to the outing based on the price), and once again, they reassured us that the price would hold. When we arrived for our game night, they reneged and said $15.11. We asked them to look in their appointment book and see who promised us the price on the phone. The person in charge that evening said that the initials in the appointment book were undecipherable, so that he couldn't tell which staff member promised us the price on the phone. We asked him if we could talk to a corporate number to see if they could give him the authority to honor the coupon. He gave us a number and allowed us to waste another 10 minutes only to find that the corporate office was closed (did he not know their hours?) Long story short, they had baited us, we were counting on an evening of bowling and pizza, and ended up wasting 25 minutes talking to the person-in-charge and paid them $22 more than we had budgeted for, plus gave them additional revenue via the beers and milk-shakes that we ordered. Among other disappointments, the men's restroom did not have paper towels at the beginning of our evening and the seating for the bowlers was sub-par - far worse than other alleys we've been to.
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