I don't even know where to begin...I tried this place for the first time several months ago. I left very unimpressed. I visited again last night, with my husband; it was his first time. The burgers are so substandard that I just cannot figure out what the hype is all about. I have had better burgers at home. Also, there are at least 2 restaurants in Kierland that have much better burgers. Now, as for the crinkle fries....SO WHAT. SS didn't invent this, and you can buy frozen crinkle cut fries that are on par with SS's. I think replacing the nice-sized courtyard with this colossal "tacky for upscale Kierland" structure was a colossal mistake. Skip SS. Go to In & Out for a burger.