I had a 3:30 appointment and finally got a needle stuck in my arm at 5:00! Delores was very nice - the only reason for two stars. The other people were unfriendly. When they asked which arm to use, I told them that I sometimes have trouble because my veins are small and the pflebotomist usually looks to see which arm is best that day. She ignored me and just put me in a chair. Surprise, surprise, after they stuck me, they couldn't find a vein even after two people tried and they wiggled and jabber the needle around.