I've taken 4 different iphones to this company for repair and only had to return one time. When I returned they did honor the warranty and completed a totally new repair on that device. I was never quoted a rediculous price and every repair was completed in a timely manner. I read other comments and do truly feel simpathetic if that actually happened to those customers however again I've had work completed at least 5 times and have been very satisfied every time.