Just left Sweet Basil with friends. Was introducing them to the lovely store and new restaurant. One friend accidentally knocked over a small plate due to the crowding display of cookbooks and serving pieces. It was obviously because the display was not put together properly. She was told she had to pay wholesale cost for the plate. She continued shopping and spent I believe over $100 towards other items in the store and also had lunch with us . Upon checking out they charged her $20 for this small plate. They have lost a customer for life who would have come back many times and purchased more cookware and goods. Seriously Marty this was a huge mistake on your part. I have been a regular customer for years and am very disappointed in this.