You would think that Macy's would take great pride in customer service, however this location we didn't receive a hint of it. Not friendly, sales associates who don't know the store well enough to direct you on where to find things. Three different check out counters were either out of order or just backed up. Get it together Macy's especially during the holiday season, when people are willing to spend lots of money. I wanted to purchase some cologne after searching a plethora of fragrances only to find out they didn't have that one available. Really?