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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-05-21 00:00:00 (xsd:dateTime)
itemReviewed	Arizona Sun Screen
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	I purchased sunscreens last year for my entire home and was completely impressed with the service and product. As a result, I recently returned to buy a custom patio screen door for my home and a few sunscreens for my in-laws nearby vacation home. Mike came out to measure and the product was installed about three weeks later by another employee. The sunscreens looked great as usual, but my almost $300 custom patio screen door was horrific. I have attached a few photos to show the offset (nearly an inch difference from top to bottom) and the handle which protruded and would not allow for complete opening. I spoke with Mike via telephone and he wasn't too concerned about the issues. After spending $1500 with the company and providing referrals, I figured the service would have been better. Even the receptionist I originally sent the photos to said it was unacceptable work. Mike then voiced he was the "owner" and would "buy back" the door if necessary. He responded back to my home, merely flipped the handle around, and adjusted the rollers slightly to mitigate a portion of the offset. I voiced that I still wasn't happy and inquired why a custom door wouldn't fit properly. Mike said that custom means it was built to fit the standard measurements of the door. I told Mike that was the definition of a standard door which I could get from Home Depot for cheaper and with a better fit, like my previous door. Mike never offered to "buy back" the door as previously indicated nor did he resolve the problems. He ultimately just left with my money (already paid in full). I assumed he would give me a discount, but nothing. In my mind, the product and install cost the company about $80, so a $50 discount as a mere act of customer service would still net his company at least a $150 profit. Now he has lost a customer and future referrals. I am by no means unethical or vindictive which is why I praise the sunscreen portion of his business, but I urge potential customers to stay away from other aspects which he has not yet mastered.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Christopher

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