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  • Wow! I am shocked.. over something so small.. I'll start off by saying the bagel was good which is why I'm giving 2 stars and not 1.. the ladies working in the morning seemed nice and it was fairly busy, they were doing the best they probably could as there were only 2 of them up front. I had a free coffee because of the Yelp offer that right after I left I noticed I was actually charged for. The difficult part is that they were out of 2 of the 3 kinds of coffee they had, and I didn't want decaf, so I didn't even get coffee.. I called the very next day and the person on the phone said they'd probably be able to refund me and get me the free drink. Shortly after our phone call she called back and said unfortunately they cannot refund because it's not the day of (I called the next day because I was in training all day the day of and they close early). Anyways- she said they would give me a free coffee next time I come in.. which really means replace the coffee I paid for that I shouldn't have even paid for in the first place... honestly in the grand scheme of things it ridiculous that I chose to spend a few minutes to write this over $0.81, but to me that shows the type of customer service the owner provides. Thanks for reading! Update- the owner responded "Hello, I was notified about the issue however our policy is that we cannot combine coupons from different sources! Your coupon is valid and it's not a "scheme" as you mentioned but not as a combination of coupons. Thanks! Wow, just wow! I have a feeling he didn't even read my review. I never attempted to use 2 coupons. I tried to use 1 Yelp coupon for a free coffee that I happened to be charged for and in the end never even got because they were out. I called the very next day (as they close at 2 pm) and asked to have the $ refunded and get the free drink I was supposed to get in the first place. (Changing review to 1 Star)
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