I tried to buy a bike and they made it incredibly difficult to give them money. The first time I went in they didn't have any bike frames in my size (small), despite the fact it's one of the more popular sizes. I was told to call later in the week. When I called the employee on the phone couldn't tell me when they would get a bike in for me to try and suggested I try one at another shop and come back to special order with them. Glad I took his advice! I went to pro cycle and they were more than willing to sell me a bike and were extremely helpful. In fact, I bought two!