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| - I really wanted to like this place. My partner and I have been here a couple of times before and it was pretty good, but today's experience was honestly one of the worst I've ever had in a restaurant.
We walked in and sat by the window, watched as the six top next to us (and the only other table occupied in the room) had their cards collected, swiped and brought back before we realized the server was ignoring us. There were less than 15 people in the entire place. I got up and went to the bar to ask if someone could come over, and the other server was sent over. It was 2.20 and we really wanted brunch (served till 3pm) although we were only given regular menus. As we were really hungry, we decided to switch to the bar to see if we could get better service there. I asked for a brunch menu and the bartender told me she would check if the kitchen could still make brunch...40 minutes before 3pm? She also seemed annoyed that we had ordered drinks through someone else. We didn't wait too long for food, and it was great. A friend came in to join us and order food, weirdly enough the bartender seemed keen to offer him the brunch menu instead of the regular one. As we were leaving she mentioned she'd had problems with the computer POS, but she'd be right back with our cards. A few hours later I checked my bank statement and saw that I'd been charged 3 times, with over $100 extra in charges. I called to enquire and the manager I spoke to was incredibly condescending, interrupting me repeatedly and explaining that the charges should fall off. He didn't apologize once, and to be honest I felt like I was inconveniencing him.
I'm not quite sure why our service was so bad- we've been before and never had a problem. Perhaps they were mad that we came in less than an hour before the special ended. I work in the industry, bartending on Saturday nights, so no, I don't get up early on Sunday mornings to be there for brunch at 10. I understand what it's like being annoyed and wanting to go home, but really the staff here completely ruin the great aspects of this place, like the food and atmosphere. Won't come back, will go back to Gus's as they're cheaper and don't treat their customers like crap.
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