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  • I loved my stylist, I loved the atmosphere and I loved the staff (the gentleman that mans the front desk, I think his name starts with a "B" has the most amazing white teeth I've ever seen in my life, for real. They're hypnotizing) However, I had to break up with them due to the issues with scheduling. At my FIRST appointment, I pre-scheduled appointments for about 6 months out. At my SECOND appointment I realized that the pre-scheduled appointments wouldn't work (because I'm an air head when it comes to scheduling) and requested that they be cancelled. That was the start of all my woe. Apparently, the appointments were never cancelled out of the system, so I would get a call telling me I missed my appointment, when it was one that was supposed to have been cancelled to begin with. I would call, explain the sitch, the person on the phone would say, "OK, I'll cancel them all out" and then it would happen all over again. After the third time I just couldn't stand the thought of my lovely stylist having her time wasted and losing money due to the scheduling issues. They were very kind when I explained I needed a break and they even offered me a discount when I eventually returned. I few months went by, and I was all set to make another appointment when, you guessed it, I got a phone call saying I MISSED an appointment. Obviously the issue hadn't been fixed yet, which is a shame because I miss my girl Shantel (holla!)
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