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  • BUYER BEWARE! LV Sofa Factory does not honor their six month warranty. Five months ago we paid cash, in full, for a sofa and custom love seat. Once the set was delivered, we noticed that the sofa was leaning and when we sat on it and the custom love seat, it had a spring popping. I called a week after we got the set. They replaced the sofa with no questions asked and no charge (of course.....it's under warranty right?), however, they told me that because the love seat was a custom piece, it may need some time to break in and that we should wait and see if it "fixes itself." Five months forward, I call and tell them we waited and the custom love seat still has a spring out and we want it fixed or replaced as it is still under warranty. They said it would be no charge if I could bring the sofa in the store. If not, I would get a call from a "repair tech" who would make an appointment to come fix the sofa. Oh and I would have to pay him $69 CASH. I told them that I wasn't charged when they came out five months ago to replace the sofa. Why now? I was told that I waited too long to call about the love seat. This is were I get mad. I was told by the store when I told them the spring was out FIVE MONTHS AGO to wait and see if it works itself out. Now they want to charge me to have a tech come out and I have to pay him cash. This sounds too shady to me. THE SET IS UNDER WARRANTY. IT WAS NEVER DISCLOSED ABOUT PAYING A SO CALLED TECH, CASH. I ended up telling LV Sofa that I wasn't going to pay a tech (if that's what he really is) who said he couldn't give me a receipt and it had to be $69 even in cash. I told them that if I have to have it fixed, I will have a profession come and do it and know that the work is warrantied. Needless to say....I won't be back to LV Sofa Factory, and neither should you.
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