This place is close to my house and a friend of mine suggested that I give it a try. Gotta say that I have never had a bad experience here. My food always comes out the way I want it. The make your own burgers are always done right and the bread that it comes on is delicious. I've read the negative reviews and can honestly say I've never had an issue with the service. As for the food, I'm a big foodie and not a fan of subpar food and this place always satisfies me. Some reviews say that the food here is bland, the only way I can see that happening is if you order something and tell them you don't want all the things that come with it.