A year later I'm no longer using Barking Barbers. I used them 4 separate times for my pomeranian and though he was never mistreated, I became progressively more dissatisfied with each appointment. I'll preface by sharing that I daily brush my dog's long(ish) coat using a deep tooth brush. Yet every single appointment I would routinely get a call saying he was "matted" and would need to be cut short. I had never been told that by my previous groomer and I never saw or found any matted patches while daily deep brushing him. The final straw was my last appointment when they basically shaved him. I've given two stars because they are affordable and kind to animals but it seems they're not interested in taking the time necessary for the proper grooming of some dog breeds.