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| - I came to this office because of the great ratings, as well as how far it was from my work and home. The doctor I saw, Tami, was fantastic, super quick, and amazingly nice!
My issue with this office lies with the gals who work in the office. I came in for my appointment after I had sent over all of my insurance information, and when I arrived, they informed me that I had given them the wrong insurance card for my secondary. I was not sure why they could not call me before I came in to let me know? When I realized my own mistake with the insurance cards, I gave her the correct one, and she told me that she would have to call me the next day after she contacted them and from there we could put in the order for my glasses. I did not receive a call the next day, or the day after that, or the day after that. I finally called her, and was told that she "hadn't had a chance to call my insurance company." and she would have to call me later on. Isn't that what you do for a living? Check on people's insurance? Was there a reason that you "didn't have time"?
I was happy with my experience with the doctor, I was NOT pleased with the level of urgency the staff has. I now have to go elsewhere, and if she had worked with me in a timely manner, I could have gone immediately, and instead, was forced to just sit on my hands for a week until she remembered that I exist.
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