Great customer service they went beyond the call of great service. After my bad experience the night before at a hotel outside of O'Hare and my horrible experience I was amazed when I checked in and how they hooked me up after the shuttle driver heard about what happened to me in Chicago. I was amazed after dealing with not so nice people this past week in my town and lacking customer service and then the Chicago hotel. I am blown away from how you guys went beyond the call for turning my negatives into positives for my conference. You guys get customer service and the room is what a hotel should be. Excellent and I would recommend this place to any of my friends traveling to Madison. Thank you for going out of your way to be professional and you get customer service.