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| - I've been coming to this place since I've moved to AZ about 10 years ago. I ate here so often that at one point I was a "Mayor" on FourSquare and "Duchess" on Yelp! They've changed ownership twice since 10 years ago, and the new one took over about 4-5 years ago I believe. Their food's ok, but the best thing on the menu is their kimchi jjigae. That's the reason why I came here all those times and I don't even touch their banchan, because it's so subpar compared to LA, SF, or NYC that it's laughable. Their Soon Tofu is average and the Kalbi is average as well. But you take what you can get here in AZ when you have a craving for Korean food.
Well, if you're serving mediocre food, at least you expect them to provide really good in service right? NO!! I have always been unhappy with their service since day one, but I just dealt with it. Well, I've just had it today and sort of lost it! The waiter (in his 20s, about 5'11" tall) who speaks fluent Korean and Enliglish, just pushed me over the edge! WTF?? Are you kidding me?? I could not believe the service I was getting from this guy! OK so here's what happened.
I ordered 1 Soon Tofu Jjigae with only beef, 2 lunch special Kimchi jjigae, 1 Lunch special kalbi, 1 lunch special kalbitang. (5 total items) He brought the banchan (side dishes) and rice and asked me if I wanted eggs in "all of our soon tofu jjigae." I said I only ordered one soon tofu. Then he said I ordered 2 kimchi soon tofu, 1 beef soon tofu, 1 kalbi, and 1 kalbitang! I said "no I didn't" and I repeated what I ordered. Then he argued with me and said "Yes you did! You ordered 3 soon tofu, plus kimchi jjigae, kalbi, and kalbitang!" I said "are you kidding me right now? Look here! We're only 4 people! Why would I order so many soups for?" The guy must be a moron, because he can't even count how many people there are to be ordering 7 items? Do we look like we could eat that much? We were two slim adults, and two kids under 15!! Then he let out a big sigh and then stomped off to fix the order at the kitchen. He comes back with our food and he literally bangs the soup bowl onto the table! He is obviously emanating a negative attitude, bangs down the rest of the stuff and stomped off. I just shook my head and we started to eat. Half way through the lunch we needed more rice and napkin so I called him over since he was bringing stuff to the next table. He obviously heard me and didn't bother turning around. OK, so I'm thinking to myself, maybe he didn't hear me. I call him again second time and he pretended he didn't hear me. Then the third time, I called him loud enough for the whole restaurant to hear me and then he turns around, rolls his eyes, makes a face and then comes over. I couldn't believe my eyes!! I asked him "are you giving me an attitude right now?" then he yells (yes he yelled at a customer) at me and says "did I even look at you right now?" Then he passes by our table, goes to the next table and "politely" asks "may I take your order?" WTF? I asked him to help me get something and he completely ignores me?
Ok so let's recap here. He takes the order wrong, puts in 2 too many orders of Soon Tofu, then gets mad at me when I correct him that isn't so, then he practically throws the food at us banging every chance he gets, and then he ignores me when I call him! OMG! At this point, I'm FURIOUS! I get up and go talk to the owner who happens to be there today. I reiterate everything that just happened and he doesn't say anything but to just look towards the direction of the kitchen! Then I say to him "is it ok for the server to do that to a customer" and he turns and apologized. He said that it's his fault for not training the staff correctly. OK, so I'll take that for an apology, but then he should go quietly talk to the server, have the server come over and apologize to me personally! Nope, that never happened, and guess what happened next? The owner comes over to our table, being extra nice, and says he's going to take care of our lunch on the house. At this point, I'm still shaking from rage and I can't even eat anymore. I said I'm not making a scene, because I want free lunch. I'm going to pay for what needs to be pay for, I don't want free lunch. So while the owner's talking to me at our table, that server is standing near the kitchen talking to another server, looking directly at me, and laughing at me! WOW! Just amazing! I've dined out at so many restaurants over the years in my life at all different levels, from Michelin starred to hole-in-the-wall scary places, but this was just the worst service ever!!
Stay far away from this place! I called my mother after what happened. She was at a luncheon with 20 of her Korean friends for a church function. You can bet that she spread the word. None of those ladies are going there in the future. And neither am I. To the Owner: word of mouth is a scary thing.
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