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| - So it would appear that I am not a fan of Zaxby's, for a number of reasons.
First and foremost is the food. You see, I really don't get why people make a sandwich and put something on the sandwich that is difficult to eat. For instance, chicken strips. They fall out all over the place. Why not use a chicken breast? Sure, I get that it means you can use the strips as both individual tenders and also on a sandwich, but is it really saving that much money? I hope they are, because the experience is horrible.
Second is the wait. Tom Petty said it best, and I get that you don't want to be associated with the term "fast food", but let's be real here: You are ordering at a counter and standing around. Don't fool yourself - it's fast food. If you sit down and someone takes your order, I might give a pass. But otherwise, waiting something like fifteen minutes from the time you order until your chicken sandwich (and that's really all we're looking at) is delivered is far too long.
Third is the service. While there is a lovely lady who seems to be a manager, and it's the only reason they get a second star, everyone else seems like they are serving in the pits of hades, and they have no problem passing it along to everyone else who comes in. I can't really blame them, because I might do the same - but frankly, it makes a bad situation that much worse.
Fourth is the branding, but this is really a personal thing. I don't care for eThis or iThat or starting words with z or adding z to the end or sticking z in the middle, just because you think it's cute. But if you're going to do it, be consistent. Not clear? Across the street is Dunwellz, and they end about everything with z, because Dunwellz ends with z. Make sense? Zaxby's does something similar, only they do so haphazardly.
For instance: Since Zaxby's starts with z, perhaps they would then start things with z. Want a "swig" of tea? Nope, you want a "zwig" of tea. Yea, that's a stupid word, but they did it. How about a picture with their product? Yep, that's a "zelfie". The thing with lettuce? It's a "zalad". Okay, I can deal with that. Want the part of your meal that comes first? It's a "zappetizer". That's just a little strange.
But what if you want something to add to your meal? Why "sauce" and not "zauce"? No idea, and therefore no consistency (or conziztency, perhaps). And you can of course get chicken fingerz, which shows they use the z at both the beginning and the end of words. They also have "meal dealz", but wings, which use "s" while the aforementioned fingerz use "z" - go figure. Even in the same package, such as "wings & fingerz".
And when it comes to that sauce - you can get extra sauce (for a quarter each), and like most places, you can get ketchup and mustard at the drink bar, but they have no hot sauce, at least without getting sauce. Some sriracha, tabasco or texas pete would make for a nice addition.
But hey, at least the place was clean.
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