The four stars is for Bella the professional groomer who never complains about my dog and always gives him a nice cut. I never have any other issues with her. Apparently the rest of the salon says my dog doesn't like his face trimmed. I am curious? Do the other dogs eagerly stick there muzzle out willingly to have it shaved? Don't put the problem on my dog when another groomer gets it done each and every time. I hope Bella never leaves. And there are some other decent groomers but there is one groomer who clearly should look for another job and stop blaming dogs for bad cuts.