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| - One of the springs for my garage door opener had split. I called a few places to get an estimate for cost and service time. All of them were basically comparable on price, although Foothills was slightly higher and did not include tax in their estimate. Two of the businesses offered to come out the same day (I called about noon). One of those was Foothills. They came highly recommended from various Facebook sites. So, even though they were a little higher we decided to go with them.
The estimated time for service was between 1:30 and 2:30. That worked out perfectly because I had an event later in the evening. By 3:30, however, I still did not have anybody there and I had not received a phone call. I called them back to check on the service. The man who answered the phone (Steve?) was the same one who took my call earlier to set up the appointment. He put me on hold for a moment and then told me he would send someone out right away. I never received any more explanation than that.
The repairman (Pete) arrived very quickly, by 4pm. He said that Steve had never told him abiut the appointment, even though the original call was only 3 hours earlier. I never received any further explanation. He said the repair would take about 30 minutes. He was very good and quick, and even discovered that we had a cable that was badly frayed and needed to be replaced.
The final cost was pretty close to the original quote with the exception of an additional $20 or so for the cable. Like I said, that was still a little higher than other companies.
The warranty is supposedly 5 years, although he said the springs should last 8-10. However, the warranty will only cover the part that breaks. Since I have 2 springs, and they replace both when one is broken, I would still have to pay for the other spring and the labor. Each spring costs $45. So, the warranty only covers that cost. I would still be on the hook for more than $100 under their warranty.
Overall, I was impressed with the relatively fast response time and the repair. Hopefully, I won't need to use the warranty. I was not impressed with the lack of communication regarding my original appointment. I should have been called if there was a delay. And I should have received an apology and an explanation. That poor communication gives the impression that they may not value the customer's time.
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