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| - My name is Clay J. I hope that any person or Company that is planning on buying a car or having their car repaired at the service department of the Cadillac of Las Vegas or any person or any Company that is planning on leasing any number of cars from Cadillac of Las Vegas will take a few minutes to read my detailed complaint before you decide to do any business with Cadillac of Las Vegas. On Oct.7th 2017, At approx 6 AM I had my 2010 Cadillac DTS, I've had this car for 7 years it rides perfectly it has only approx 53,000 miles on it towed to Cadillac of Las Vegas because I had no power steering and my check battery light came on. I know usually when the check battery light comes on its either the battery or the alternator that needs to be checked. My battery is new. At approx 8 AM. I went to the parts department at Cadillac of Las Vegas and purchased a new alternator for my 2010 Cadillac DTS. I paid $522.00 for the brand-new alternator for my car.. At approx 8:30 AM I came into the service department spoke with a Matt Christopher. I explained the situation to Matt and that I thought I needed a new alternator and that I had already purchased a new alternator from the Cadillac of Las Vegas parts department and I put it in the trunk of my car. I told Matt ..DO NOT PUT THE NEW ALTERNATOR IN MY CAR IF ITS NOT NESSASSARY . Matthew said that he would get right on it and asked me did I want to wait. I had been up all night and I was tired so at approx 10 AM I got a ride home with their shuttle driver. At approx 11:30 AM Matthew called me at my home. Matthew politely explained to me that the belt had simply slipped off and he had TESTED my old alternator that was already in my car and Matt said that MY OLD altenator was in PERFECT CONDITION AND I DID NOT NEED TO PUT IN THE NEW ALTENATOR THAT I BOUGHT from their parts department in the car.. Matt said he'll put the belt back on and check for other problems and asked me what time can I come down to the shop to pick up my car. I thanked Matthew and said, I'll be there around 1 PM. the call ended . MATTHEW THAN CALLED ME BACK TEN MINUTES LATER AND said I JUST WANT TO TELL YOU THAT THE ALTENATOR IN YOUR CAR IS IFFY? I said Matthew what's iffy mean ? You just told me a few mins ago that my altenator is working perfectly. Matthew quickly said your altenator in your car is BORDER LINE . IT MIGHT WORK AND IT MIGHT NOT WORK. Matthew again said it's iffy and he agressivly insisted that get it replaced. I then said okay. Matt than quickly said your BELTS NEED TO BE CHANGED TO. Matt again said you need to have the belts changed as well. I don't want to drive around in the car that has an iffy alternator and bad belts and i trust Cadillac of Las. So of course I said OK put in the new alternator and change the belts as Matthew had repeatedly suggested. I asked Matt, how much would that approx cost? He said maybe around $1,000.00 ? I then said ok. I'll be down in about an hour. I also told Matt that after the work was done to put the old alternator in the trunk of my car. Matt said okay. Matt, got a company car and came to my home and picked me up. We got back to Cadillac of Las Vegas at approx 2:30 PM. I sat down in Matt's office with him. He also told me I needed an alignment. I asked how much was the alignment? Matthew said $139.00 I told him I could get that done at Ted weins for $89.00. I asked Matthew would he match Ted Weins. alignment price for $89.00 ? Matt said yes. Matt said he'd charge me $ 89.00 for the alignment. While in waiting room. Matt comes in with my bill. The total cost for having my brand-new alternator installed that I purchased from the parts department for $522.00 plus the alignment, the belts that were changed and a few other little things that I had done. My total bill was $1,039.70 .I asked Matt was he sure that everything was checked and taken care of ? Matt said the belts, the hoses, the new alternator and the alignment was checked and that I'm be good to go. I didn't want any more problems or to spend any more money. I've already paid around $1,500.00 with my credit card so far. Matt said that everything has been check and I'm ready to go and he'll bring my car up. A few mins later Matt returns to the waiting room and said you neen hose. I said you just told me you checked everything and everything was completed. Matt took me to my car in the garage and he pointed to a hose and said that this hose is leaking. The machanic that was checking my car said he didn't see any leak on that hose. Matt insisted that i have that hose replaced. I said Ok.I got another bill for another $480.00. Matt still charged me $139.00 for the alignment. I paid around $2,000.00. I had my old altenator checked and its in perfect condition. A few day's later I called and asked to speak to a supervisor , They never had anyone available and they tryed to give me the brush off. Cadillac of Las Vegas offered me $250.00 credit. I refused. Clay J.
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