Great experiences up until today. Found hair in my food and told it would be compensated and they kept it on the bill (but did not communicate this until we asked). Bad attitude from the staff who didn't even try to explain anything. Definitely won't be back and no, I've never nor would I ever put my own hair in my food to save $9.00. It's about doing the right thing the right way with your customers. We've recommended a few of our friends here and will be sharing our experience of how your staff handled this today. Really disappointed.
That said, really nice chef who's very proud of his food. Poor staff managing with bad attitude and poor communication, you should be ashamed. All over a bowl of pho not even half finished!