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  • I continue to order from Glass Nickel because they offer a wide variety of options including build your own salads which I LOVE. The salads are pretty big and they have a great selection of toppings. The reason I give Glass Nickel 2 stars is because they mess up my order 4 out of 5 times. Sometimes it is as simple as forgetting to include a dressing or sauce, but not always. Several times I have had someone else's food delivered. Tonight was the worst yet. It took about an hour to get the first delivery. It was similar to what I had ordered, so I thought nothing of it...then I opened the bag and realized I had someone else's food. I called the store and told them what happened. The apologized and said the would remake my food and send it out "right away". 35 minutes later I have no food. I call back. I am put on hold and have THREE different people pick up as if I were calling for the first time, "Glass Nickel. Can I help you?" YES! Get my order to me ASAP! Finally, I am told that my order is on it's way and should be to me in 10-15 minutes. Oh, so you haven't even left the restaurant yet. Great. Food finally arrives. Different delivery driver. He is very nice and apologetic. However, not once was I offered anything for the trouble. I do not usually expect something for free, but when I have to call back a second time just to get my order corrected there ought to be something done for my trouble. We will definitely think twice before subjecting ourselves to the unpredictable service offered by this location.
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