Dwan was great! He was accountable and kept direct communication with me.
I brought in my 2004 Audi A6 because my car wasn't starting. After receiving diagnostic testing on it, he explained it was my battery was juiced (I'm obviously not used to the heat because he explained that the heat can also play a factor). With my car being older, he explained I needed new tires and there was a plethora of other minor things that needed to be fixed.
I opted to get some of the minor things fixed but oh boy, did the "minor" issues cost a lot. After Dwan explained the minor issues to me and how it will affect driving, I went to get the CV boot fixed. Unfortunately, my car is from the Midwest (and experiences all types of weather) and there was rust. When they were fixing the CV boots, a portion of it rusted and the mechanic accidentally broke a piece of the suspension. After Dwan informed me of this tragedy, they told me the price for the repair and they worked with me to lower the price. As an out of state graduate school student, I'm definitely appreciate of them working with me to decrease the price.
Overall, this place was awesome customer service. They'll work with you to the best of their abilities.