I used to write reviews regularly, but now it takes something extraordinary for me to do so. This extraordinary event has a negative connotation to it in this case. I was already warned by previous yelpers of the poor customer service, but to see it in person was hard to fathom. I walked in and watched a customer make a complaint that what he had purchased online had differed from what was shown in the pictures. This was ostensibly true. The floral arrangement looked completely different. When asking the front desk to explain why, the manager told him to take it or leave it. The customer looked stunned and asked for the manager because he didn't know he was talking to him. The manager responded by saying, "Look you can take it or get the fuck out." My jaw absolutely dropped. Had I not been in a bind to get some flowers I would have left seeing the way this customer was treated. I regret ever supporting this flower shop.