Do NOT attempt to get a loan through RoundPoint. We started a refi with them in the beginning of December. We were told to upload our files to a link they would send us. The link arrived three weeks later. We were asked to send and resend the same documents three, even four times because they "weren't in our file." Were were shuffled over to five - yes, five different processors, none of which know anything about our file and had to start over with each one. Two and a half months later, after being asked to send the send the same document in for what would be a fifth time, we've thrown in the towel and have canceled our attempted loan. Run the other way. This company is run by and staffed by pure ineptitude. They'll waste your time, money, energy, and sanity.