parking garage difficult and cumbersome to get into. Staff ignorant about possibility of getting something to eat in downtown Charlotte on Friday afternoon. Nothing available at the hotel, of course. Noisy room where you could hear everything going on next door. Dirty floor in bathroom. Coffee machine doesn't work. Fancy adjust-your-side-of-the-bed hardness also broken. Worst of all: We ordered a wake up call which didn't happen causing us to drive at breakneck speed and no breakfast five hours back home so I could get to work. Worst ever hotel experience.