I don't get to worked up when the A/C goes out... It's a mechanical piece of equipment that will go bad at some point. There is no use in fretting about it. But, when it does go bad you want someone who has a CLUE and is HONEST about the issue. We've only used them recently (after some dishonesty from another LARGE A/C contractor) and we are very happy with the work. I didn't get "good news" from Jaycox but I got an HONEST evaluation of the problem and what it would cost to fix it and when they would be back to complete the work. These folks are honest and act with integrity. Thanks Jaycox A/C!