Update!
The owner reached out after my initial review and explained the issue surrounding what I had written about in my first review. I really appreciated that. We have been back since and have not had any issues with our order.
Taste and quality is good. We ordered one wild cherry classic Italian ice and one soft serve chocolate ice cream. Well we got the wild cherry...and they gave us vanilla soft serve. This is after them clarifying 3 times with us and asking twice if it was cone or cup. And they gave us vanilla. We thought that there was whip cream on top or something, so we didn't notice until we drove away. So, thanks for not listening, Joe's.