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  • I came multiple days before writing this review. I will do my best to make this as much as a review and not a rant. When they offer specials such as 2 hours of bowling for 10 bucks a bunch of people including myself take advantage of it. To my many visits here I have the impression that they are very under staffed in he front desk area. I do not want to give out names for privacy reasons but this woman would turn down potential customers by saying, "I do not have any lanes open at this time. The lanes that are currently open are for league players. The wait period is roughly 30 minutes." I typically wait and come back, but every time I do she states that there is now a "waiting list". This is now completely unfair to the people she initially turned away. Of course there is now another "30 minute waiting period." As I bring this to her attention, all she does is apologize and tells me to come back in 40 minutes. Since she knew I was already waiting I should've been ahead of that waiting list. What I find most upsetting about Brunswick is that the manager and I make eye contact and she is just giggling. When employees fail to bring decent customers service its up to the manager to figure out a solution to make it right, but when a representative of the management fails so does the business. I feel that this is a nice place to bowl just not at night. Typically when you're suppose to be working. What I do suggest for Brunswick is if one of your employees started to turn away customers start a waiting list. Do not make it up as you go. That to me shows poor customers services.
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