This is a regular guilty pleasure of mine, mainly because it literally sits on the corner of the street I live on. Which makes avoiding eating here regularly VERY difficult.
It's a bit on the pricey side, but it's said to be better quality beef than your average McDonald's or Burger King (which I also frequent from time to time ... *hangs head slightly in shame*). it's just a nice alternative. Plus, I love the selection of toppings you can add to your burger.
I find service to be decent/average, and I don't wait too too long for my order.
I really don't have any complaints.