For a 'fast food' place it gets 3 stars.
Cleanliness = 3* Floors were dirty.
Customer service = 3* Nothing special.
Atmosphere = N/A
Food = 3* Chicken is a bit dry, biscuit is good, and nice selection of sauces.
Certainly not the worst place, and may be acceptable for a quick/cheap lunch if you're in the area. However, I wouldn't waste a family dinner here, stick with Canes or even El Pollo Loco for your fast chicken!