Went there in October and ordered a sandwich, donut and hash browns. Sit down to eat and my hash browns were cold as ice....still frozen! I politely approached the cashier (since it was the cooks fault) and handed him the frozen hash browns. He was in shock as well and said they would have new hash browns for me in a minute. Sat down and finished eating...still no hash browns. At this point I went up to the cashier (not so friendly now) demanding my money for the hash browns back. Never even got an apology so demanded to speak with a manager. The ignorant and worthless manager, Regina, mumbled some nonsense I could barely hear about no one else complaining about frozen hash browns. Maybe they were in the drive-thru and hadn't had a chance to bite in to them yet Regina!?! I have not been back to this location nor will I ever go back when they hire cooks that serve frozen food and managers that are rude and lack a 6th grade education. Attempted to contact corporate to voice my complaint so they could fix this back into the good location it once was, but was on hold every time for 15+ min and hung up.