This place is the worst! I was a first time customer and when I walked in they were dead and nobody even greeted me to say hello. There were three employees up front and I was still ignored so I found the sheet and signed in myself. I had to interrupt them to ask how long the wait is and they said 15 minutes and then proceeded talking for the entire 15 minutes. I didn't have an appointment and they made it very clear that I needed an appointment yet they were dead.. I picked my polish out and showed the lady a picture of what I wanted for the shape of my nails and she said she could do it. Once she started doing my nails she used the dremel so hard and kept it on my nail to the point that it burned so I pulled my hand away and instead of saying sorry when I said ouch out loud she just laughed and kept going. After the third nail I told her she was hurting me and then she decided she would do a shitty job by just going quicker but with a file now. My thumb started bleeding and she was filing my nails crooked. Meanwhile she was getting up and down to greet other people that walked in and even left my nails to go start someone else's.. yet I wasn't done. Once she started polishing she got polish on my fingers and never wiped it off. I go to a different place usually but unfortunately they were closed for the fourth. As i'm sitting there I begin reading reviews and realize shortly I shouldn't have even gone there but too late.. As I went to pay the guy asked how much of a tip I wanted to leave and I said none but thank you. The man then asked if I would be tipping in cash instead and I said no the service was horrible and the lady named Lisa hurt me so bad I bled. Needless to say this place SUCKS!