Great pastries and coffee, abysmal service.
1. Ran out of iced coffee at 8:51 am.
2. Would not honor the 20% coupon we got from eating at Bouchon Bistro. We had a big fancy dinner and a big fancy brunch and dropped serious cash there (delicious and recommended), got a 20% coupon in return... And then found out they only honor it at the Clock Tower location. Which is garbage.
3. Forgot to include butter and jam with my friend's bread.
4. Generally slow and unorganized.
I don't expect great service in Vegas but I do expect great service from any Thomas Keller establishment and was sorely disappointed.