I can't say I have ever actually been to Zipps and received service I was even remotely content with. This trend of poor service seems to apply to all locations of this sports grill and gives me no reason to go back.
I went with a few friends to the Mill location and all of them ordered the same order except for my order which was the only different of the four. After an excess amount of wait time after ordering (a common occurrence at Zipps) the waitress returned with my three friends meals but not mine.
After waiting another 10 -15 minutes she finally returned and when I asked where my meal was she was confused and did not have it. So she took my order again, with attitude, and my meal wasn't brought to me until about 10 minutes after everyone I was with had already finished theirs.
When I saw a manager approaching me with the food I was expecting some type of compensation or at least an apology, however I got almost the exact opposite.
The manager attempted to swing their mistake into blaming me for not having my food, which does not even make much sense.
So after poor service, immature management who can not hold themselves accountable for mistakes, and decent (at best) food, I will not be returning to any Zipps location again.