These guys just don't get it. I've gone several times and each time I have had to tell them to do the back hatch. This time I mentioned it before the car was vacuumed and guess what they missed it again. I figured by telling them first, they would do it. The hatch was open...how do you miss this? I didn't notice this till I arrived home. There needs to be a quality control manager to check the cars before telling the customers it's done. The location on Craig road does a much better job. The Montecito location is terrible. $32 out the window