I am a very loyal user of Petsmart--all of their services, products,Banfield Health, grooming and pethotel. I am a very satisfied customer of all the above. However, the company policy of coupons (printed out after you have taken the time to do an online survey) is cheap and very unuser friendly toward loyal patrons. Tiny exclusionary print obviates almost all coupons,and the print option (of the coupon) is unclear to the person printing. For such a large--and successful--chain, this is a slap in the face to customers who are satisfied with all else the company provides.