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  • Sunterra has an undeserved reputation for quality. We had a very poor experience with a catering order for a wedding on July 11 at the Britannia store. Their inability to properly cross check their orders cost us 2 back to back trips over 3 hours between Canmore and Calgary which also led to the father of the bride missing the rehearsal in order to solve the problem. The manager, Brian, was not at all helpful and rude when it came to resolving the problem. No real compensation for the hassles involved to the customer was offered other than 1 pie. For $500 spent, their offer was one $9 pie. Store staff admitted that the communications between the store and the catering dept are haphazard. The attitude of the manager through this was unforgivable. Be aware that using their catering dept may be a risky business.
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