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  • BUGS!!!! I've been a loyal customer to Kokyo Sushi for the past four years. Enjoyed their sushi on most days but after what happened last night, i'll never return. Last night after the Kokyo delivery arrived we found three bugs on our sushi, which looked like baby cockroaches. Disgusted we called back immediately. They insisted to pick it up and give us new sushi. Feeling a little skeptical as to why they would need to pick it up first, we marked the sushi...Yes its paranoia but you need to be safe when it comes to raw food. After 30 minutes, our sushi arrived and they offered it at half price. Very generous we thought, as we didn't even ask for a discount. We opened the sushi and saw the exact same sushi we had before. We called Kokyo and they blatantly lied saying they had replaced the sushi. After arguing for awhile she said she could make us a fresh batch for full price. She obviously wasn't getting the point. Jonny the owner refused to come to the phone. Supposedly he was napping at 7:30P during dinner service. He stood by that he re made it, but all of our marks were still there. She also kept going back and forth, not sticking to any real answer. I am disgusted that they would treat their customers in such a manner. Firstly, it's a health risk, which they obviously don't care about and second they lied, loosing the trust of their loyal customers. It scares me to think how poorly they treat their customers, especially ones they know by name. New and old customer beware. This is raw fish we're talking about...if they don't take health standards seriously they shouldn't be operating. I feel bad as I hate to loose a regular neighbourhood spot but there's dozen of sushi joints and I'm sure I'll find a new place soon.
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