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  • I've been with Infusionsoft on and off for years. Recently their customer service has gone from a +10 to a -50. I made the mistake of putting all our company customer data in Infusionsoft. One day I come into work and the account is off because I'm 11 days overdue in paying the $99. O.K. 100% my fault. I call the number listed to pay them, so we can work today and guess what. The ENTIRE company is in a meeting and they might be able to get back to us in 12 to 24 hours. I spoke on the phone with four different reps who all said the same thing. "We don't care." "Our supervisor can't do anything about it." His supervisor can't do anything about it." and finally, "The CEO of the company Clate Mask, is leading the meeting and he doesn't care." So, I'm 100% shafted because Infusionsoft would rather hold a company meeting than take care of their clients. I get it. I screwed up and let my cc on file expired. It happens, but to totally screw over the customer and basically tell them, "You need us way more than we need you," shows how low this company has gone in customer service. If you do use Infusionsoft, Do Not let a night go by that you don't get an automatic back up of the data they have. Make sure to download the data daily otherwise they have no problem turning the account off and shutting down your business.
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