| rev:text
| - I'll confess I'm a Sheetz coffee slut. I hit them up regularly when traveling through Brooklyn, Mentor, Perry, Sheffield, Parma, Streetsboro and Ravenna. (Curse of having living, working, church and family and friends scattered across the NEO landscape). Based on that, I cannot help but compare my experiences from store to store,
When this location was being built I was giddy and could not wait - it's right down the road from my work and easy to hit for lunch or a quick drink as I head out to evening activities. and BONUS - they have a drive thru! (Well, sorta bonus. Read on...)
*The pros* - always open, coffee is always hot and fresh, and if your fave is missing they'll brew one up for you as quick as you can say the coffee Miranda rights - "you have the right to fresh coffee, if you say anything to me before I have the coffee it will be held against you, and it won't be pretty. You sometimes have the right to free coffee thanks to loyalty rewards. If it's your 10th cup and you use your Sheetz card, this will be provided for you. Do you understand these rules? If not, it's probably lack of caffeine. You should just drink the fresh cup that's now ready and move along."
There food is also pretty tasty and a much better alternative to standard fast food. Customization is easy, using the touch screens provided indoors, and at the drive thru. If a sauce or something is missing, don't hesitate to ask as they are always willing to hook you up at this location.
They also own up to mistakes (inside) - twice I have been left standing and waiting for my treats for an extended/unreasonable for fast food amount of time, while others who came in long after me grabbed their goodies and ran. On both occasions the staff apologized, quickly got my food or beverage and also provided me with a nice little card for a free drink and $1 off my next MTO order. Pretty sweet.
*The cons* - The drive thru is a disappointment and afterthought. If you want fast service it's far better to make the trek inside for your MTO items. There is never a staff member assigned to the area, and it's usually a frazzled cashier that's running everything else that takes your order, makes your order or tracks down your order. Unlike inside where they apologize for delays and acknowledge what is happening, when you are in the drive thru it's a black hole. Twice I've had to knock on the window to get someone's attention to wee that the hold up was on a pretty basic drink order.
Consistency is also an issue. let's give cinnamon rolls as an easy example - on one visit, the peanut butter topping (which you pay extra for) is sufficient, and almost generous. The next visit, it looks like someone has placed you on a PB diet and been very stingy with the PB. If I pay $0.40 for some PB, I expect $0.40 worth. Otherwise, I should just buy a Reese cup and smoosh it on top the darn thing (see my pics posted for a visual of the PB land of feast and famine)
So, that's why this convenience center - with a nice selection of grab and go items (try the seasonal yogurt parfaits - they usually do not disappoint!) and fresh-made fast food (new guilty pleasure = fried cheese curds), and decent gas prices only ranked 4 out of 5 stars.
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