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| - Sorry for the delay in writing. This occurred on Sunday, August 3rd.
I went to Earl's after the Kevin Hart comedy show and I was looking forward to having some yummy grub and a glass or two of wine but I was highly disappointed in the service. Every time I go there I have a good experience but this time pretty much turned me off from going.
My friend and I ordered a bottle of white wine, the girl who delivered the wine, brought it out and left it on the table. It was a chilled bottle but she never opened it and poured it for us. Although that's poor service, I didn't really care too much about that---what I cared about was that she didn't bring a chiller for our wine. She said "I'll get the chiller" and didn't come back. It was only until 20 minutes later we had to ask for it and she was like "oh! Ok yea, I forgot!".
Then, another waiter, a young man came over and was taking our food orders. We had two tables of 4 right beside each other. We all were considered one party. We walked in and asked for seating of 6 so they sat us there. No problem. My issue is that the other table got their food 10 minutes before mine did. The other table patiently waited until I had to say "go ahead and eat because clearly we aren't getting our food at the same time". I had ordered Tinga Tacos (chicken) which the waiter stressed was SOOO good. Finally when my meal arrives, I take two bites and think "I don't taste chicken" and I open it up and there it's Fish Tacos instead of Chicken. So I tell the waitress and she says she punched in the right order so she's not sure why they gave me the wrong one. She gave a light apology and now my tacos arrive well after everybody has already eaten. And, to top it off, the chicken ones didn't even taste good!!! I was offered no compensation for the food mix-up and late orders either. Not even a discount. My sister is extremely allergic to fish so if she had one bite of it, she would have had allergy flare up and could have possibly died. After this experience---I am weary to recommend anyone with any allergy to eat at a place that treats these things so leisurely.
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