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  • I bought some snow chains today at PB. I got a call shortly after that saying that I was supposed to have gotten some "fasteners" with them and I needed to come back. Fasteners? Whatever hardware I need should be in the box. Anyway, I went back. They had a package of chain tighteners waiting for me, which I assumed were supposed to be packaged with the chains, so I started to leave with them and was told I had to pay for them. What? Anyway, As I was doing so, I looked at the package and it listed the applicable chains, and mine weren't listed. The clerk said that those are the ones the manager left for me, so I took them and left. After doing some homework on line, I found that they weren't the correct tighteners, and that they are bought separately as spares. So, I'm a bit miffed because, a) I didn't need them, and b) they weren't even the right ones. I called PB back and the manager was at lunch. I gave the guy on the phone the correct part number, and they were out of stock. So, the manager probably knew that, and just gave me some random tighteners. I called her back later, and she said, "Oh they're pretty much all the same; people need them because sometimes they don't buy the right chains and need to use them to make them fit right." REALLY? So you assume people just buy the wrong chains, and the tighteners are the fix for that. And if chain tighteners are all interchangeable why do they have different part numbers and different sizes? Anyway, I figured it might not hurt to carry spare tighteners in case they break, but I had to go to a different PB, twice as far away, to return them for the correct ones which weren't even CLOSE to the same size as the others. Pep Boys must be scraping the bottom of the barrel for managers.
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