Being trapped in a snow storm while traveling though Charlotte lead my family here. This hotel seemed to be very new and was surrounded by many other hotels, restaurants, and the Concord Mills mall.
Upon entering the parking lot, the snow was not shoveled and the lot was not treated--but this may have been the first time Charlotte has seen snow. When we arrived at the front desk we were greeted by a very nice concierge who was a gentlemen. He quickly got us a room and explained to us the amenities of the hotel while checking us in. He explained the hotel's kitchen would be open to 10pm and that it was the only resturant currently open in the area due to the storm. They also have a small grocery area were you can purchase drinks, alcohol, or snacks. The restaurant area also had a bar. I didn't try the food but it seemed that everyone was either happy to be eating or they were enjoying the dining/bar area.
The room was very nice and clean. The two things I did notice was our curtains in the room were tore and the bed was not to comfortable.
While walking through the hotel every staff member was friendly and greeted my family and me. Also the next morning the hotel had a gentlemen outside assisting guest with shoveling snow around their car.The only reason I am giving this hotel a four is because my bed wasn't comfortable. There was suppose to be a tool on the bed that made the bed soft but when I turned the nob to soft it seems as if it did not make a difference. I felt my room was clean and the staff was friendly. And I would recommend this hotel to others!