| rev:text
| - I am adding to my original post here, because the manager reached out to me to apologize for the atmosphere and chaos that went on the night we were in. His reply was as follows:
"Hi Michael, I'm sorry for the bad experience you had at our restaurant. I assume you were here Sunday night when we had a former employee come in and vandalize our restroom.
The use of adult language should never have been used in the front of house the way you're saying it was. I was the working Manager last night and feel completely embarrassed that you had to be a witness to that kind of spectacle.
We've had to deal with so many headaches since we've opened and are constantly trying to iron out the kinks within our staff and procedures."
He went on to comp us a meal for our bad experience. I appreciate the management looking out and taking time to correct mistakes. And I can certainly appreciate the difficulties of finding good employees especially with a grand opening. I will give them another shot and update or delete this post based on that visit...
I will NOT be back... This place needs new management and staff already! I was there this past weekend and the place was a zoo, not with customers with employees who were having a free for all! We got to the restaurant and placed our order, that experience was fine. The total for 2 was $30+ which I thought was a bit high for a fast food burger, fries, and a drink but I am fine with that amount. However we then sat down to witness the mess that this place is. We were there with a 1 year old and employees, including who I believe to be the manager were walking around swearing. An employee was about to fight a customer, who I'm unsure but may have been an ex-employee in the store. I went to use the restroom and had to wade through employees sitting and standing around talking in appropriately and not moving to let me the customer through. Once I got to the restroom there was an employee in the stall on the phone cursing up a storm.
I'm not a prude and I could give a s$&t less about swearing but have some common courtesy for customers, especially ones with kids. Move out of the way when someone is attempting to walk down a hall. Just common manner, I have a real problem when I feel people have no manners or respect. And that is the vibe I got here. If I was the manager I would have fired at least 5 employees for actions during the 20 minutes I was there.
There was only one other table at the restaurant eating and there were at least 15 employees working, 10 of which were lollygagging around BSing.
The food wasn't bad, although I understand where the SMASH in Smash Burger comes from. My stomach was killing me that night...
I will stick to five guys, red robin, or wingharts. Same price better atmosphere!
If ownership does their job and cleans a lot of house I might consider visiting again.
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